We strive to deliver your orders in a timely manner. The estimated delivery times are as follows:
- Domestic orders: 3-5 business days
- International orders: 15-20 business days
Please note that these times are estimates and can vary depending on your location and other factors.
Please note that the product may arrive without its original packaging due to customs regulations
Shipping Charges
Shipping costs are calculated based on the destination city. We offer free shipping on orders over 2500 EGP.
Order Tracking
Once your order ships, you'll receive a tracking number via email. You can use it to monitor your package's journey on our website or on the shipping carrier's site.
Refund and Return Policy
Your satisfaction is important to us. If you experience any issues with the quality of an item or if the size is not suitable, we’re happy to offer a refund or exchange to ensure you’re completely satisfied with your purchase. In such cases, any deposit paid will also be fully refunded.
To be eligible for a return or refund:
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Please contact us within 3 business days of receiving your order.
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Items must be unused, in their original condition, and returned with all original packaging.
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If your order included any promotional items or free gifts, they must also be returned to qualify for a refund or exchange.
Return and Refund Process:
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Once you request a return, a courier will arrive within 4 business days to collect the product.
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After we receive the item, it will be reviewed to ensure it is in good condition.
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If approved, your refund will be processed within 5 business days.
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For exchanges, the same procedure applies. Once we receive and inspect the item, we will send out the new product.
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Customers are responsible for all shipping fees associated with exchanges.
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Non-Refundable & Non-Returnable Items
For hygiene, safety, or product integrity reasons, the following items cannot be returned or refunded:
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Underwear
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Swimwear (e.g., swimsuits)
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Eatable Items (e.g., snacks, food products)
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This category includes a rich selection of authentic Turkish treats such as snacks, sweets, beverages, Turkish coffee, herbal and flavored teas, spices, herbs, sauces, and other packaged food products
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Hair products
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Skin care products
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Any product priced above 9,000 EGP
Please ensure you double-check sizing, product details, and pricing before purchasing these items.
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Order Abuse Policy
To ensure fair service for all our customers, we reserve the right to limit or block future orders from individuals who have a repeated history of placing orders without completing receipt or payment, or who frequently request returns or cancellations without valid reason.
This helps us maintain a smooth and reliable experience for everyone. If you believe a restriction was applied in error, please contact us and we’ll be happy to review your case.
If you believe this was done in error, please contact us and we will be happy to review your case.
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Need Help?
If you have any questions or concerns about your order, return, or refund, please don’t hesitate to contact us. We’re here to help!
